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Privacy Policy

TouchVPS Limited Privacy Policy

TouchVPS Limited, United Kingdom this policy sets out how we handle your personal information if you’re a TouchVPS Limited customer or supplier.

What we collect

We collect the following information:

Name

Contact information including email address, phone and bank details. (bank details stored by stripe)

How we collect personal information

We collect personal information directly when you provide it to us by fax or email, automatically as you submit a new order.

We collect your personal information, unless you tell us not to when you provide it to us when you enter your delivery details, subscribe to a newsletter, email list, submit feedback, fill out a survey, or send us a communication.

How we use personal information

We will use your personal information:

To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing orders that take place on the website or requested by you via fax or email.

Updating you with operational news and information about our company and services e.g. to notify you about changes to our company, products, prices.

Managing our relationship with you, e.g. by responding to your emails or queries submitted to us on the website or asking for your feedback or whether you want to participate in a survey;

Improving our products and services.

Where you give us consent:

Providing you with marketing information about products and services which we feel may interest you.

For purposes which are required by law.

For the purpose of responding to requests by government agencies, or law enforcement authorities.

 

When we disclose your personal information

We will disclose personal information to the following recipients:

Regulators and government authorities in connection with our compliance procedures and obligations;

A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;

A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;

A third party, in order to enforce or defend our rights, or to address financial or reputational risks;

A rights holder in relation to an allegation of intellectual property infringement or any other infringement; and

other recipients where we are authorised or required by law to do so.

Where we transfer and/or store your personal information

We are based in the United Kingdom so your data will be processed in the United Kingdom. Some of the recipients we have described in the section above, and to whom we disclose your personal information. We do this on the basis of your consent to this policy. In order to protect your information.

How we keep your personal information secure

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

You can access some of the personal information that we collect about you by logging in to your online ordering account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data.

Marketing Choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with any products or services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on our website.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our legal team by writing to legal@touchvps.com.

How you can access your personal information

You are entitled to ask us to transfer your personal information, to erase it, or restrict its processing.

Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

TouchVPS Limited

01/05/2018

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